A UX human in the loop serving users and scaling solutions

I help untangle exterprise SaaS complexity into high value user experiences. By designing usable, useful products, I connect people to mission critical products. The impact is over $100k generated in revenue, tens of thousands of global nonprofits empowered, and award winning innovations impacting business strategy.

Projects

A/B Testing Checkout

A user research based A/B testing framework

A modern checkout experience that's being continually optimized.

Designing for awareness

Balancing business goals and user awareness

Payment method dialog featuring Apple Pay and Pay by card buttons, a selected checkbox, and a placeholder text in red reading 'Voluntary contribution language here', with a $110 amount displayed in a rounded rectangle at the bottom left, all overlaid by a large red diagonal cross.

Modernizing Legacy Systems

Aligning stakeholders to update information architecture

Transforming a legacy system to a modern design

Connected Systems

Connecting fundraising with financial accounting

Connecting Fundraising and Finance together to raise more for nonprofits.

Mobile Tap to Pay

Unlocking tap to pay technology for mobile payments

Using Tap to Pay technology to accept payments with your smartphone.

Generative AI Chat

Creating complex lists with a conversation

Blackbaud AI chat for creating transaction lists.

Donation to Disbursement

Track a payment transaction to a gift record

Diagram illustrating disbursement reconciliation with labeled boxes showing $5,000 allocated from Watch Me Grow Foundation to School Garden Program, tracked through Blackbaud Raiser's Edge NXT gift batch and journal entry, leading to an invoice for the School Garden Program with detailed amounts.

UX AI Workflows

An overview of how I use AI tools to amplify my UX

A collection of tools used for UX